Frequently Asked Questions
Q: Is shipping free? A: Yes, we offer FREE SHIPPING on all orders.
Q: How long will it take to receive my order? A: Orders are processed within 1-3 business days. Standard shipping typically takes between 6 to 9 business days, depending on your location. You will receive a tracking number once your order is dispatched.
Q: Can I track my order? A: Absolutely. You will receive a shipping confirmation email with a tracking number as soon as your order has been processed and shipped.
Q: What is your return policy? A: We offer a 30-day return period. You can return any item within 30 days of receiving your order for a full refund or exchange. Items must be unworn and in original condition with tags attached.
Q: How will I receive my refund? A: Once your return is inspected and approved, the refund will be processed immediately to your original method of payment. Please allow 10 business days for the funds to appear in your account.
Q: What payment methods do you accept? A: We accept all major credit and debit cards (Visa, MasterCard, American Express), as well as secure payments through PayPal, Apple Pay, Google Pay, and Shop Pay.
Q: Can I modify or cancel my order? A: If you need to modify or cancel an order, please contact us immediately. We can only make changes before the order enters the shipping process.
Q: How do I choose the correct size? A: We strongly recommend checking the Size Guide available on each product page, as sizing can vary between different styles and collections.
Q: Where can I find information about the product material? A: Detailed information regarding material composition and care instructions is listed on each individual product page under the "Description" tab.
Q: How can I contact customer service? A: You can reach our dedicated Customer Support team via email at contact@mayfairlondon.fr (24/7 assistance) or by phone at +33 6 19 73 50 24 (Monday to Friday, 10 am - 6 pm CET).